1. Which machine(s) you have tried to use (brand, model number, and if possible, age of the machine).
2. What error message(s), if any, you get.
3. Your name, phone number, and e-mail address so we can contact you to sort this out.
Please share this info with others so we can ensure everyone is aware and checks on the DVD copy they received.
Thank you and do apologize for the inconvenience!